Client: Mable
Industry: Healthcare
Project Type: HealthTech / Aged & Disability Care Solution
Services Provided:: Developed a Community Health Support Platform
Personalized Support Matching
Mable empowers users to find the right support worker by browsing detailed profiles, including experience, skills, languages spoken, & availability. This ensures individuals can select carers who best meet their unique needs and preferences.
Business Discovery & Interactive Map
The platform facilitates direct interaction between users and independent support workers. Clients can message, negotiate rates, & book services without third-party intervention, fostering transparency & faster decision making.
Flexible, On-Demand Scheduling
Whether it’s a single visit or long-term support, Mable allows users to schedule care that fits their lifestyle. Support workers & care recipients can set their own schedules, making it easier to arrange services around real-life routines.
Secure Payments & Compliance
Mable handles all payments securely within the platform, offering peace of mind. It’s designed to align with key Australian care standards like the NDIS and aged care frameworks, ensuring legal compliance, transparency, and safety at every step.
One of the key challenges was designing a user experience that worked equally well for people seeking caremany of whom may not be tech savvy & for independent support workers who needed an intuitive system to manage their profiles, bookings, and payments. Striking the right balance between simplicity and functionality was crucial.
Another significant challenge was ensuring full compliance with Australia’s care regulations, especially the NDIS framework. We had to architect the backend to support secure, trackable transactions, identity verification, & detailed record keeping without slowing down the user journey.
To address the real-world challenges faced by people seeking care, we designed a user-friendly healthcare platform that puts control and choice in the hands of users. Our team built intuitive search and filtering tools that help care seekers quickly find the right support workers based on location, needs, and availability. We also focused heavily on accessibility ensuring the platform could be used easily by people of all ages and abilities.
On the backend, we implemented a secure, scalable system that handles bookings, messaging, & payments seamlessly. The platform ensures transparency and trust by allowing both parties to communicate directly & agree on rates and services. We also integrated compliance ready features to support NDIS & aged care requirements, giving both users & workers peace of mind while using the platform.
With the successful launch of this platform, we’ve laid a strong digital foundation for Australia’s care and support community. By combining user-focused design with secure, scalable technology, we created a solution that connects people in need with the right support — efficiently and compassionately. But this is just the beginning. As the platform continues to grow, we see tremendous potential to enhance its capabilities even further through features like AI-driven healthcare support matching, detailed analytics, and integrations with wider healthcare and government systems.
We’re proud to have contributed to a platform that empowers individuals, builds trust, and strengthens community care. Moving forward, we look forward to being a part of this ongoing journey — helping to shape the future of healthcare in Australia through technology that not only works but truly serves people where it matters most.
Words of Appreciation from Our Delighted Customers
